Job Location: In person at the San Francisco campus
Position Title: Assistant Director, Graduate Advising
Department Name: University Advising Center
Position Reports To: Associate Director, Graduate Advising
FLSA STATUS: Exempt, Salaried
Salary Range: $66,560
Benefits: The University's comprehensive benefits program
Days & Hours: Monday through Friday, 37.5 hours per week. Standard work schedule is 9:00 am to 5:30 PM, may be adjusted. Flexible schedule may require evening and weekend hours during peak periods.
BASIC FUNCTION AND SCOPE OF JOB:
The Assistant Director, Graduate Advising will provide guidance to students within the schools of accounting and business, collaborate with staff and faculty to enact retention strategies, participate in campus-wide events, and serve as an integral part of the department's mission and student's professional and academic growth.
ESSENTIAL FUNCTIONS:
Build a partnership with a caseload of advisees to clarify their personal, academic, and career goals and articulate expectations of advisor-advisee relationship
Develop a path to degree completion and implement goal-setting strategies
Conduct appointments via web conference and phone
Manage communications with advisees via email and text according to established timelines and the departmental communication plan
Coach students regarding degree options and academic standing, continuously monitoring their success
Maintain timely and accurate client case notes and records in Salesforce
Gain a thorough understanding of course prerequisites, degree equivalents, degree requirements, and University policies to effectively coach students with regard to program and course selection
Respond immediately to at-risk cases, making appropriate referrals to campus support services and resources (i.e. counseling, career planning, tutoring, disability services) and consulting with the departmental directors as needed
Utilize Colleague to update academic records, process transfer credits and course substitutions, conduct registration transactions, and process program changes
Customize advising sessions based on the unique needs of each student, applying understanding, compassion, strength-based coaching and competence when working with individuals from diverse backgrounds
Apply conflict management and conflict resolution skills when working with dissatisfied clients
Collaborate with relevant faculty, staff, and administrators for academic updates and to ensure satisfactory academic progress for all assigned students
Develop and facilitate workshops to foster student's professional development and support academic success and retention
Provide opportunities to engage (special) populations (i.e. veterans and international students) and accommodate their unique academic requirements
Collaborate with key departments across campus to enhance student services and the student experience
Assist with implementing retention strategies for students
Participate in assessment efforts to gauge the department's performance
Develop and maintain in-print and electronic resources and publications
Attend recruitment, outreach, and campus activities such as Student Success Orientation and Commencement
Other duties as assigned