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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Locations: Remote, US
We are seeking a highly motivated and experienced Practice Leader for our product portfolios: Network Services, Professional Services to join our growing team.
Responsibilities:
- Act as a product manager of professional services specifically in: Network Services
- Prioritizes and executes on building offerings based on alignment with strategic vision.
- Review information gathered by PS Leaders and Implementation Managers to understand offering value propositions.
- Execute on building PS offerings based on direction from Leadership.
- Builds sales collateral, scoping guidelines, project plans, delivery kits/accelerators.
- Leads effort to create and maintain selling and delivery enablement.
- Creates service offerings that are in-line with quick wins.
- Focuses on a-la-carte add-on services and packaged services targeting different customer profiles, E.g., Mid-Market, Enterprise, etc.
- Demonstrates good communication skills across the PS organization (Delivery Leaders, Engagement Management, Consulting Delivery) and Customer Success team.
- Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, regional leader calls, etc.) about new or improved offerings.
- Drive the team's comprehensive understanding of Cloudflare's platform and capabilities, including configuration, optimization, and troubleshooting, ensuring collective expertise within the practice.
Qualifications:
- Bachelor's degree in Business, Information Technology, or a related field.
- Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
- Strong understanding of the professional services landscape, including both internal and partner-provided services.
- Excellent Prior work experience as a Product Manager, Practice Manager
- Knowledge and familiarity with the Software Development Life Cycle
- Demonstrated progressive relevant experience defining, developing, and executing training strategies, operations and action plans
- Ability to quickly understand technical concepts and explain them to customer and professional services audiences (mostly technical)
- Proven ability to effectively interact with and influence senior executives and team members
- Communication, negotiation, and interpersonal skills.
- Experienced in giving and receiving constructive feedback
- Ability to thrive in a fast-paced, unpredictable environment
- Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
- Experience with Jira and Salesforce (or similar CRM tool) is a plus.
- Fluency in English (written and oral) is a must. Fluency in one or more additional regional languages is a plus.
- Hands-on experience implementing and managing content delivery network (CDN), distributed denial-of-service (DDoS) protection, web application firewall (WAF), load balancing, and other related solutions for clients across various industries.
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
: We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.