Business Analyst - Service Operations
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Job Description
Consulting Business Analyst - Service Operations
Who You'll Work With
As a member of McKinsey's world-class Operations practice you will be responsible for blending strategic thinking with hands-on implementation, advising on developing and defining operational strategies to help our clients around the world solve their most critical problems.
Service Operations is a growing service line with deep functional expertise implementing holistic transformation including Customer Experience/Service Design, Frontline & Field Operations, Service Factory Operations, Corporate Business Functions, and Customer Care with cross-cutting foundation capabilities (e.g., Lean expertise; IT enablement; Performance transformation) to deliver significant and sustainable cost impact. We provide a unique set of tools and techniques to help clients identify opportunities for improvement and implement recommendations in support of our client's business objectives.
What You'll Do
You'll work in teams of typically 3-5 consultants, playing an active role in all aspects of the client engagement.
This includes gathering and analyzing information, formulating and testing hypotheses, and developing and communicating recommendations. You'll also have the opportunity to present results to client management and implement recommendations in collaboration with client team members.
You'll gain new skills and build on the strengths you bring to the firm. Business Analysts receive exceptional training as well as frequent coaching and mentoring from colleagues on their teams. This support includes a Partner from Operations that is assigned to you to help guide your career as well as several weeks of formal training in your first two years as a Business Analyst. Additionally, you'll receive guidance and support from your local office in the selection of client projects, helping you to develop your skills and build your network.
Following your BA tenure, assuming good performance, you will move into a post-graduate school role. Some BAs will take advantage of the opportunity to get outside experience through a secondment (externship) with a private sector or social sector client with the firm's support. Others may choose to pursue graduate school with support from the firm.
Qualifications
  • Bachelors degree with record of academic achievement
  • 2+ year of post-graduate work experience with a distinctive record of achievement and impact
  • Experience in at least two of the following: process optimization in service industries, customer experience, frontline & sales transformation, field service, customer care, business support functions
  • Demonstrated experience in successfully leading a transformational/capability building activity within a service operations environment
  • Industry experience with a service industries such as retail, telecom, banking, media, etc.
  • Willingness to travel up to 80%

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Certain US states require McKinsey & Company to include a reasonable estimate of the salary range for this role. A reasonable estimate of the range for new joiners for this role in the United States is $112,000 - $112,000. Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to an individual's assigned office location, experience and expertise. Certain roles are also eligible for bonuses, subject to McKinseyis discretion and based on factors such as individual and/or organizational performance.

Additionally, McKinsey offers a comprehensive benefits package, including medical, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement program, financial guidance, and paid time off.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our and sites.

Job Skill Group - CSS Pre-Associate
Job Skill Code - BA - Business Analyst
Function - Operations
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Wed Jul 07 00:00:00 GMT 2021
LinkedIn Posting City - Chicago
LinkedIn Posting State/Province - Illinois
LinkedIn Posting Country - United States
LinkedIn Job Title - Business Analyst - Service Operations
LinkedIn Function - Consulting
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Entry level

Equal Opportunity Employment Disclaimer

McKinsey & Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

 

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Job Summary
Company
McKinsey & Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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