The Physical Security Lobby Lead is responsible for the Palo Alto and Austin lobby operations. The coordinator works congruently with SAS Management to support Global Safety & Security Operations. The Lobby Lead ensures that the employees, contractors, and visitors safety and security needs are met while at work at the Palo Alto and Austin locations.

PRIMARY DUTIES:

• Front Desk Operations.
• Coordinate and update the activities listed in the Front Desk Manual.
• Assist front desk lobby personnel during breaks and lunch, by covering the front desk.
• Manage the site key control and work with facilities personnel to provide monthly updates to the inventory database.
• Provide backup coverage during special events at the Palo Alto site as well as off site coverage during team events and outings.
• Maintain site Badging Program for the site as well as support the Americas Region.
• Collaborate and respond to requests from e-staff and customers during board meetings, executive briefings, and special events.
• Update Standard Operating Procedures for the team.
• Identify, investigate, resolve incidents/breaches and prepare reports Supervisory Operations.
• Coordinate weekly 1:1 reviews with Austin and Palo Alto security personnel.
• Plan for coverage when security personnel is on leave or sick.
• Attend daily pass downs with HQ Workplace Solutions Staff.
• Coordinate daily pass downs with the Bangalore GSOC every morning and afternoon.
• Manage annual goals and training of the front desk security personnel.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge on relevant Systems, technology and equipment (e.g. Access Control, CCTV etc).
• Excellent knowledge of lobby safety and security controls and procedures.
• Excellent communication and interpersonal skills.
• Outstanding organizational skills.
• Ability to work nights, weekends and holidays as operational need dictates.
• High school diploma. Associate's Degree is a plus.
• 3-5 years of experience in security management/transportation/lobby ambassador or similar position.