UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County.

Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO). Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what's right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego's Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.

Educational Infrastructure Systems (EIS), a division of IT Services, provides technology services, support, and resources to the UC San Diego academic community, facilitating teaching and learning in service of the University's educational mission. Our efforts are grounded in a commitment to quality, collaboration, customer focus, innovation, and the importance of providing inclusive, accessible, and safe physical and virtual spaces which enhance the educational experience for our diverse campus community.

As a member of the fast-paced Educational Infrastructure Systems team, you will support a large and complex suite of instructional computing resources comprised of more than 2,000 workstations across 150 instructional computer labs, a wide variety of core and specialty application software packages, physical and virtual backend servers, data storage, traditional/3D printing technology, and other related services for over 42,000 users. This position's primary focus will be on administering Windows 10 and 11 operating systems on enterprise grade computer systems in physical and virtual computer labs supporting the ITS instructional technology mission, so a strong background in administering such systems is required.

Using industry standard and internally developed tools, you will implement best-practice deployment of system images, configuration settings, and software packages. You will act as a support resource for our users by responding to problems reported through the Service Desk and by providing technical details to be used in the development of internal documentation and/or educational material to simplify access to and use of instructional systems. Our team of skilled IT professionals strives to maintain a high level of service and maximize system availability. However, in the event of unforeseen service outages you will also provide corrective action, ensure business continuity, and plan/implement system changes or enhancements to improve overall reliability, security, and performance.

The ideal candidate will have a passion for providing IT solutions in support of higher education, enjoy thinking outside the box to solve atypical problems, be able to cope with short deadlines and changing priorities, and possess the ability to manage systems efficiently and effectively at scale in a large enterprise environment. Those traits coupled with a positive attitude, thirst for continued professional development, and a willingness to confront new and unfamiliar challenges head on will be your keys to success.

Responsibilities:

* Windows operating system deployment, configuration, maintenance, and security on physical computer lab workstations and in virtualized/cloud environments supporting remote instruction.

* Application software installation, configuration, patch maintenance, and performance tuning.

* Implementation and monitoring of security controls in compliance with campus network security policy to prevent unauthorized access and ensure data protection/integrity.

* Configuration of systems and services to use enterprise identity and access management facilities. Identification and resolution of errors involving systems and services access.

* Consultation with customers to understand educational requirements and devise innovative technological solutions to meet those needs.

* User support through trouble-ticket resolution and the creation/curation of technical documentation.

* Additional responsibilities reasonably related to business duties as required.

• Bachelor's degree in related area and/or equivalent experience/training.

• Proven knowledge of and experience with enterprise level installation, configuration, and ongoing system administration, maintenance, and configuration management of desktop and server operating systems including Windows 10/11 and Windows Server 2016/2019/2022 in a medium to large enterprise environment.

• Experience using the industry standard Microsoft MECM (or similar device management system) to configure and manage Windows desktop systems, especially in an educational or business enterprise environment.

• Proven knowledge of computer security best practices and policies, with experience securing desktop/server-based software and ensuring privacy of user data.

• Well versed in IT best practice procedures and tools for business continuity, availability and performance monitoring, patching, and debugging/problem resolution.

• Familiarity with virtualization platforms (such as Parallels, Virtual Box, VMware vSphere, containers/zones, etc.) and remote access protocols (such as RDP, SSH, VNC, etc.).

• General knowledge of other areas of IT including computer internal architecture and design, peripheral devices (disks, printers, input, and display devices), hardware architecture, communication protocols and mechanisms, device drivers, and networking components (such as hubs, switches, and routers).

• Ability to write and edit scripts of moderate complexity used to automate system maintenance and administration tasks. Demonstrated skill in at least one high-level programming/scripting language such as Batch, C++, JavaScript, Perl, PowerShell, Python, or Visual Basic.

Preferred Qualifications:

• Advanced knowledge of troubleshooting techniques relevant to desktop system support.

• Experience with cross-platform network communications (TCP/IP, IPV6 routing protocols) and general knowledge of how different applications and protocols interact on network aware devices using the OSI model. Demonstrated understanding of and experience with protocols such as HTTP/HTTPS/SSL and tools such as ssh/scp/sftp.

• Understanding of relational database design and theory and experience with one or more database server products such as Microsoft SQL, MySQL, Postgres, DB2, or Ingres.

• Job offer is contingent upon satisfactory clearance based on Background Check results.

• Must be willing and able to travel as required.

• Employee must be available to work evenings and weekends as required

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit .

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit:
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UC San Diego is a smoke and tobacco free environment. Please visit for more information.