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Community Manager
South San Francisco, CA
Job Description
Overview
The Community Manager is the host in the office for colleagues and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request, assistance with conference rooms when they have a VIP in the office, or a variety of other items that enhance the experience.
The Community Manager anticipates needs, paying close attention to the questions and requests that colleagues most often present so that they support their requests and needs.
The Community Manager helps the workplace run seamlessly so colleagues and guests are happy, feel welcome, have an enhanced experience, which allows colleagues to focus their time on their work instead of on administrative issues. This individual ensures that a seamless consistent level of service is provided at every user touchpoint.
Site Management
* Act as the GetService Call Center Agent for the site.
* Triage all work requests to respective parties
* The single point of contact for GetService requests, providing status updates as needed
* Manage all colleague inquiries and issues tactfully and confidently
* Conduct daily site walks to assess site and floor conditions
* Work with Conference Solutions to ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied
* Provide support and backup for site facilities coordinator, soft services, and MAC coordinator as needed
* Provide support and back up for Compass Conference Solutions team booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up
* Ensure office, kitchenette, and pantry equipment are in good working condition.
* Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace - One Team
* Ensure services are delivered within SLAs and compliant with applicable laws, rules, and regulations
Task/Responsibilities
* Ensure services are delivered within SLAs and compliant with applicable laws, rules, and regulations
* Coordinate and provide support to Client for colleague engagement initiatives i.e. cooking classes, food trucks, food programming, JLL offered virtual events
* Trusted advisor for all colleagues and contractors connection to site resources, services, and amenities
* Consolidate all colleague issues and generate a monthly report
* Monitor facilities email inbox where necessary
* Assist with the badging process where necessary
Preferred Qualifications and Education:
Two or more years experience in a workplace services, office administration or related role.
Client management experience
Experience troubleshooting and problem solving with a minimum of supervision.
Strong oral and written communication skills.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
The Community Manager is the host in the office for colleagues and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request, assistance with conference rooms when they have a VIP in the office, or a variety of other items that enhance the experience.
The Community Manager anticipates needs, paying close attention to the questions and requests that colleagues most often present so that they support their requests and needs.
The Community Manager helps the workplace run seamlessly so colleagues and guests are happy, feel welcome, have an enhanced experience, which allows colleagues to focus their time on their work instead of on administrative issues. This individual ensures that a seamless consistent level of service is provided at every user touchpoint.
Site Management
* Act as the GetService Call Center Agent for the site.
* Triage all work requests to respective parties
* The single point of contact for GetService requests, providing status updates as needed
* Manage all colleague inquiries and issues tactfully and confidently
* Conduct daily site walks to assess site and floor conditions
* Work with Conference Solutions to ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied
* Provide support and backup for site facilities coordinator, soft services, and MAC coordinator as needed
* Provide support and back up for Compass Conference Solutions team booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up
* Ensure office, kitchenette, and pantry equipment are in good working condition.
* Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace - One Team
* Ensure services are delivered within SLAs and compliant with applicable laws, rules, and regulations
Task/Responsibilities
* Ensure services are delivered within SLAs and compliant with applicable laws, rules, and regulations
* Coordinate and provide support to Client for colleague engagement initiatives i.e. cooking classes, food trucks, food programming, JLL offered virtual events
* Trusted advisor for all colleagues and contractors connection to site resources, services, and amenities
* Consolidate all colleague issues and generate a monthly report
* Monitor facilities email inbox where necessary
* Assist with the badging process where necessary
Preferred Qualifications and Education:
Two or more years experience in a workplace services, office administration or related role.
Client management experience
Experience troubleshooting and problem solving with a minimum of supervision.
Strong oral and written communication skills.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2+ years
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