Temporary Employment Program

Temporary Employment

78350BR

Job Summary

Please note: the schedule will include three 12 hour shifts, including weekends; 36 hours per week.

Under the supervision of the Admissions and Registration Supervisor, the Transfer Center Senior Admitting Worker is generally assigned a primary work unit, but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senior Admitting Worker is responsible for patient identification, intake, and registering patients, financial clearance, and other departmental tasks assigned by the Manager. The registration process includes gathering financial and demographic information, cash collection, providing information and counsel patients who have financial inquiries pertaining to their insurance eligibility and liability, cost estimates for patients and entering it into the computer system timely and accurately. The Senior Admitting Worker will also be performing other functions, which includes pulling records from recent visit, clearing aged accounts, and effectively facilitate communication among clinical staff, between clinical staff and clinicians outside of the Transfer Center and perform other duties as outlined in the job description. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and clinicians and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedure

All Admitting Workers have a critical influence on a patients' health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible to meet customer needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

The hourly compensation range for this role is $36.46-$45.60. An offer will take into consideration the experience of the final candidate, position requirements, AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html"

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

* High school diploma or GED or equivalent
* Must have demonstrated strong customer service skills
* Prior experience in healthcare, insurance-related or comparable level
* Ability to problem solve; ability to analyze data and recommend changes
* Must be able to multi-task and prioritize
* Ability to follow instructions; work quickly and accurately in a fast-paced environment
* Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
* Analytical and grammatical skills are necessary to communicate effectively verbally and in writing
* Articulate and concise oral communication and the ability to write clearly and concisely
* Ability to work collaboratively with a culturally diverse staff and patient/family population
* Ability to work independently with minimum supervision

Preferred Qualifications

* Two (2) years' experience in healthcare, insurance-related or comparable level
* Proficiency in health insurance eligibility and authorization requirements
* Epic experience; Admissions, Discharges, and Transfers (ADT) experience
* Second Language
* Previous experience in hospital, insurance payer, or physician's office setting
* Basic knowledge of Medical Terminology
* Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20

For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Organization

TEP

Job Code and Payroll Title

009031 ADMITTING WORKER PRN

Job Category

Administrative Support, Professional (Non-Clinical), Support Services, Temporary Employment

Bargaining Unit

American Federation of State, County and Municipal Employees - Patient Care Technical Unit (AFSCME-EX)

Employee Class

Temporary Employment

Percentage

90%

Location

Mission Bay (SF)

Shift

Weekends, Variable

Shift Length

Variable

Additional Shift Details

Three 12 hour shifts per week including weekends.