Requisition ID# 157547

Job Category: Information Technology

Job Level: Manager/Principal

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Fairfield

Department Overview

Information Systems Technology Services is a unified organization comprised of various groups which collaborate effectively to deliver high quality technology solutions.

Position Summary

The Information Technology Operations Service Manager, Principal functions as the single-point of contact to key and executive-level partners & customers for IT outages and Incident Management related activities. The Service Manager has overall responsibility for supportingPG&E's IT Infrastructure & Operations business vision by improving service quality, increasing capabilities through the development/deployment of core business processes, providing root cause expertise, analysis, and leadership for quality implementations of new technology, while focusing on growing productivity, and facilitating organizational and business effectiveness. The responsibilities include but are not limited to analysis, oversight, and coordination of escalated operations events related to IT systems, applications, and equipment.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of thejob posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will bebased on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience,market value, geographic location, and internal equity.This job is also eligible to participate inPG&E's discretionary incentive compensation programs.Although we estimatethe successful candidate hiredinto this rolewill be placed towards the middle or entry point of the range, the decisionwill be made on a case-by-casebasis related tothese factors.

A reasonable salary range is:

Bay Area Minimum: $126,000.00

Bay Area Maximum: $200,000.00

OR

California Minimum: $120,000.00

California Maximum: $190,000.00

Job Responsibilities

• Serves as a company-wide subject matter expert on Incident Management with an active role in Problem Management.
• Actively participates in the company's CAP and Root Cause Analysis programs.
• Manages the planning, development and implementation of emergency incident restoration and recovery efforts.
• Evaluates methodologies, tools, processes, procedures and technology assessing potential fit, benefits, and impacts for engineering work and projects assigned.
• Identifies and applies remediation strategies to mitigate IT service gaps.
• Initiates major outage communication technical bridges and outage notification event communications.
• Compiles, validates, and reports measurements of outage management.
• Works with the business functional areas to establish and maintain a roster of critical and essential processes.
• Leads staff to accomplish results through effective recruitment and selection, training and development, performance management and rewards and recognition.
• Participates in governance committee decision-making and supports committee efforts to evaluate feasibility, cost effectiveness, organizational impact and/or perceived value of deliverables.
• Perform IT leadership role for IT Emergency response in support of the IT Coordination Center (ITCC).
• Participate in a 24x7 oncall rotation.

Qualifications

Minimum:

• BA/BS degree or equivalent work experience in computer science, information systems, engineering or other related field
• Leadership experience, IT-Information Technology, 8 years
• Experience as Project Manager, large projects, 2 years
• Ability to travel up to 10 percent of working time
• Ability to work rotating on-call schedule

Desired:

• Master's degree in job-related discipline or equivalent experience
• Utility industry experience
• Strong understanding of how technology supports the business and plays a key enabler/support role
• Incident Management experience
• Collaborates effectively across functional teams
• Experience working with staff across diverse IT disciplines
• Ability to work with staff at all levels of an organization (individual contributor to executive leadership)
• ITILv4-Information Technology Infrastructure Library Foundation certification
• ITILv4-Information Technology Infrastructure Library Manager certification
• LSS-Lean Six Sigma Certification
• PMI-Project Management Institute PMP-Project Management Professional certification