Job Description:

Analytical Mechanics Associates (AMA) is seeking to hire one, or more, Technical Service Delivery Manager/Account Manager (s) to manage and maintain relationships with our customers and counterparts at NASA Langley Research Center (LaRC). This position will the support Program Office for the RSES Contract.

AMA, Inc., is the prime contractor for the Research, Science, and Engineering Services (RSES) Contract. Under the RSES contract, AMA supports the full range of technology readiness levels from fundamental research through flight rated hardware design and development for customers at NASA LaRC. Our team supports leading-edge research and programs supporting NASA's missions including the infusion of novel, fundamental methods, and concepts in research. This role requires a high level of business acumen, emotional intelligence, self-motivation, and organization to develop and maintain successful relationships with a high number of diverse customers with unique needs.

Responsibilities:

• Understand AMA and customer's vision, goals, and short term and long-term needs and manage matrixed technical leads and project managers working alongside customer teams to ensure delivery of products and services. This requires the ability to interface face-to-face, through virtual meetings, phone calls, instant message (via Teams) and email
• Prepare technical plans and workforce plans based on requirements and monitor performance, understand sources of variances
• Manage customer input and feedback for all projects and interface with customer points of contact including Technical Points of Contact, Technical Monitors, Branch Heads, and Contraction Officer's Representatives
• Establish and build strong working relationships with business leaders at all levels
• Manage and coach technical leads and project managers
• Strive to maximize the award fee objective and performance across assigned task requirements
• Participate in internal management reviews, provide monthly financial variance reporting, and have ultimate accountability
• Manage financial, programmatic, and technical issues related to NASA TDN/tasks
• Maintain a regular standing technical meeting with assigned work leads
• Manage the relations between the NASA requirements and all awarded subcontractors, to include work and financial performance

Required Skills and Experience:

• Bachelor's (or equivalent) with minimum 6 years' relevant experience or Master's degree with minimum 4 years' relevant experience
• Leadership and management experience working with technical and non-technical counterparts
• Proficient using Microsoft Office 365 tools including Excel, Word, PowerPoint, SharePoint, Teams
• Demonstrated experience creating plans, managing budgets, and monitoring financial performance
• Self-organized and high emotional intelligence
• Experienced decision maker, leader, and manager with experience in a fast-paced environment
• Motivation to identify risks and to identify multiple solutions to unique customer needs where requirements may be ambiguous
• Must be able to obtain and maintain a Top Secret security clearance.

Preferred Skills or Experience:

• Bachelor of Science or Engineering with minimum 8 years' relevant experience or Master's degree with minimum of 6 years' relevant experience
• Advanced education or training in project management, business, contract management, leadership, or general management, such as CAPM, PMP, MBA, or Engineering Management;
• Experience managing in a government contracting environment
• Established relationships with NASA customers across LaRC or exposure or experience to NASA contracts
• Experience leading teams within a service contracting environment
• Knowledge and experience using a task management system

U.S. Citizenship is required due to security clearance requirements.

Analytical Mechanics Associates (AMA) is proud of our customer relationships, our diverse and dynamic work environment, and our employees' career satisfaction. AMA is a small business with a wide reach; headquartered in Hampton, VA, AMA has operations in Greenbelt, MD; Huntsville, AL; Dallas and Houston, TX; Denver, CO; Mountain View, CA; and Edwards Air Force Base, CA. With over 60 years of experience, AMA specializes in aerospace engineering, science, analytics, information technology, and visualization solutions. AMA combines the best of engineering, science, and mathematics capabilities with the latest in information technologies, visualization, and multimedia to build creative solutions. We offer competitive salaries and a substantial benefits package, including but not limited to paid personal and federally recognized holiday leave, salary deferrals into a 401(k)-matching plan with immediate vesting, tuition reimbursement, short/long term disability plans, and a variety of medical, dental, and vision insurance options.

AMA is committed to the professional growth of every employee, understanding that the successes of our employees drive our success. We provide a work environment that is engaging, collaborative, and supportive. To learn more about our company, please visit our website at www.ama-inc.com and follow us on Facebook and LinkedIn.

AMA is an Affirmative Action/Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under federal, state, or local laws.