Requisition ID# 157344
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Oakland
Department Overview
TheEnterprise Content Services (ECS) departmentwithin the PG&E Information Technology division is dedicated to supporting all business sectors, excluding the nuclear power plant. The department excels in the design, development, delivery, and support of enterprise-class software solutions that ensure the secure and safe management of PG&E's electronic content and records. Additionally, the ECS department is responsible for the operational and maintenance oversight of several critical production content and records management systems. These systems empower business lines to fulfill electronic content and records management duties as dictated by both internal standards and external regulatory bodies. In partnership with theInformation and Records Governance (IRG)organization, ECS is committed to fostering and refining secure and compliant records management practices throughout the company.
Position Summary
The Information Technology Operations Service Manager, Expert functions as the key subject matter expert in the designated technology areas and works to provide strategic and tactical operational direction for the ECS operations team. Develop and maintain relations ships with the vendor teams. Produce reports and visual management boards to measure and track KPIs and KRIs. Periodic review and approve, right access to ECS systems. Run daily operating review for operations team. Daily operational support activities, patching, vulnerability management, shift-left planning and execution.
The service manager has overall responsibility for supporting PG&E's ECS business team's vision by improving service quality, providing root cause expertise, analysis, and leadership for quality implementations of new technology, while focusing on reducing costs, increasing productivity, and facilitating organizational and business effectiveness through enabling technologies. The responsibilities include but are not limited to analysis, oversight, and coordination of escalated operations events related to privacy applications in IT and supporting infrastructure.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.
A reasonable salary range is:
Bay Area Minimum: $118,000
Bay Area Maximum: $188,000
Job Responsibilities
Qualifications
Minimum:
Desired: