Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues Service Providers in a multi channel environment including call, concurrent chat, as required. Quickly and appropriately triage contacts from healthcare professionals (i.e. physician offices, clinics, billing offices) Seek to understand and identify the needs of the provid

Develop and execute treasury solution strategies associated with deposit products, cash management services and payment services offered by the bank Lead a Team of Treasury Professionals responsible for the design, implementation, and ongoing support of banking solutions and systems to support cash collection, concentration and ACH, wire, paper check, payment card and vir

Partner with Optum Bank leadership, technology partners and external vendors to deliver comprehensive treasury system solutions that meet the needs of internal and external customers Collaborate and consult with key internal departments, affiliates, and business partners to improve, restructure and implement treasury services and systems Lead the implementation of banking

Conduct coverage reviews based on individual member plan benefits and national and proprietary coverage review policies, render coverage determinations Document clinical review findings, actions, and outcomes in accordance with policies, and regulatory and accreditation requirements Engage with requesting providers as needed in peer to peer discussions Be knowledgeable in

Oversee high volume daily ACH and Virtual Card Payment (VCP) origination files Control cash transfers to minimize the risk of loss from errors, fraud, and/or inefficiency Review control total and Federal Reserve Bank settlement reconciliations to ensure completeness and accuracy of ACH and VCP file processing Monitor ACH Return and Notification of Change (NOC) Reports. En

Manage ACH staffing model to support the daily and evening ACH activities, consisting of file monitoring, job scheduling, file distribution, and endpoint settlement of ACH transactions Oversee the prioritization of daily payment processes Own the business aspects of the ACH processing application including understanding all features and functionality of the software Monit

Oversee high volume daily ACH and Virtual Card Payment (VCP) origination files Control cash transfers to minimize the risk of loss from errors, fraud, and/or inefficiency Review control total and Federal Reserve Bank settlement reconciliations to ensure completeness and accuracy of ACH and VCP file processing Monitor ACH Return and Notification of Change (NOC) Reports. En

Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues Service Providers in a multi channel environment including call, concurrent chat, as required Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices) Seek to understand and identify the needs of the provid

Create contractor CIDs for new contractors Reactivate CIDs inactive contractors Terminate CIDs of contractors no longer needing access Maintain the accuracy of Real Estate's contractors in Contractor Express Manages the Real Estate Contractor inbox, responding to requests with the set SLA Responsible for renewals being completed in a timely manner so no access is lost Gen

Intake/screening/referral, assessment/reassessment, development of support plans, on going case management, monitoring of the Member's health and welfare, documentation of contacts and case management activities in the Department prescribed system, resource development, and case closure Respect confidentiality and maintain confidences as described in the UHG Employee Hand

Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal to convert caller to a qualified lead and sale Follow up with members on questions or to review current or new products and services Navigate multiple computer systems to document member information while maintaining active listening and e

Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services Manage the care plan throughout the continuum of care as a single point of contact Co

Assess, plan, and implement care strategies that are individualized by member and directed toward the most appropriate, lease restrictive level of care. Identify and initiate referrals for member transition to community request and provide assist with social service programs, including financial, psychosocial, community and state supportive services. Manage the care plan

Annually develop and implement approved sales incentive programs that align with our sales strategy and objectives individualized across multiple business lines Analyze sales data and performance metrics to identify areas of opportunity and improvement for each business line Collaborate with sales and people, and finance teams to design compensation plans that reward sale

Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, at least restrictive level of care Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services Manage the care plan throughout the continuum of care as a single point of contact